Help center

RANKACTIVE HELP CENTER

Get the most out of RankActive

How to set up a project?

How do I track my rankings?

How to do keyword research?

How to set up White Label?

Easy Start with RankActive

RankActive Knowledgebase

Dashboard

All important information about your website’s online presence in one place

Rank Tracker

Monitor website rankings and make data-driven decisions

Analytics

Integrate Google Analytics with RankActive to maximize the outcomes

Competitors

Find your competitors, track their traffic, rankings and visibility

Site Auditor

Look upon your website like search engines do

Top Analyzer

Get TOP-10 SERP results for your targeted keywords

Keyword Finder

Keyword ideas from five different data sources

Account Access Management

Share access to your project with team members and control admissions

White Label

Use RankActive under your own brand

Reports

Get the important data straight to the client’s inbox

Notification Manager

Get notified when your project progresses

Notes

Share check-up or to-do notes with your team members

Summary Statistics

Get a brief overview of all your projects

Billing history and invoices

Having troubles downloading an invoice or checking the billing history? You’ve come to the right place!

Changing my subscription

Figure out how to change a subscription plan in just a few steps

How do I delete my account?

It’s sad to see our customers churn. Think twice and click here only if you made up your mind

Quick FAQ

How do I upgrade my subscription?

The process of changing your existing RankActive subscription is simple and transparent - you can upgrade/downgrade your existing subscription on the go, you don’t have to cancel or relaunch it.

Go to Profile Settings by clicking on your profile’s name in the upper right corner.
Select Plans & Subscriptions from the drop-down menu.
Choose the desirable subscription.
Click Change my plan and confirm the action in the pop-up window.

FastSpring (our payment gateway system) refunds what you did not use from your original subscription plan (based on the number of days remaining before renewal) and then charges you for the remaining days of the new plan.

Let’s say you’ve subscribed to the Minimal (monthly) plan on the 1st of April and have decided to change the subscription to the Optimal (monthly) plan on the 17th of April.

The Minimal plan - $29.95 (monthly) is changed to the Optimal plan - $69.95 (monthly).

In such case the refund is calculated by the formula:

Old Subscription Price	∗	Number of Unused Days in the Old Subscription
		Number of Days in the Old Subscription

➜$29.95 * (14/30) = $13.98 (your prorated refund)

The renewal date is not changed. That’s why, after the refund for unused days for the old subscription plan is made, you will be charged for the new subscription plan based on the calculation:

New Subscription Price	∗	Number of Unused Days in the New Subscription
		Number of Days in the New Subscription

➜$69.95 * (14/30) = $32.64 (the amount you will be charged with)

How to set up a White Label feature for my RankActive account?

White Label is designed to help SEO agencies and freelancers deliver results under their own brand.

Bind your domain/subdomain to redirect clients to your website.
Add your logo and description to brand automatically generated reports and tie up RankActive interface to your business identity.
Connect your SMTP server to send reports through your own email.

And here’s how you can customize RankActive with your own logo and domain name.

Go to White Label.
Point a CNAME record to our platform’s subdomain in the control panel of your domain name provider.
Specify your new custom subdomain.
Specify your landing page (your clients wil
Click Save.

How to share access with team members and customers?

RankActive allows you to customize the access to the projects added to your account. This convenient functionality makes it easy to invite users, set their roles, customize them, and control their access levels.

Click on your name in the upper right corner of the screen.
Select Account Access in the drop-down list.

There are four different access levels: Administrator, Client, SEO, and Developer.

Administrator

The Administrator has the full access to the following products and sections: Analytics, Keyword Finder, Competitors Inspector, Dashboard, Projects Overview, Events, Notes, Notification Manager, Rank Tracker, Reports, Site Auditor, Top Analyzer, White Label. Moreover, Administrators are able to see users added to the account.

Note, that details about the Plans & Invoices and Affiliate sections are not available to Administrators.

SEO

SEOs are given full access to Analytics, Competitors, Dashboard, Project Overview, Events, Notes, Notification Manager, Rank Tracker, Keyword Finder, Reports, Site Auditor, Top Analyzer, White Label.

Note, that the details about Affiliate, Users, Plans and Invoices, and White Label are not available to SEOs.

Developer

The developer has full access to Events, Notes, Site Auditor, and Top Analyzer. They can only view the Reports data.

Client

Clients are given the full access to Dashboard, Projects Overview, Events, Notes, Notification Manager. Also, they can view data for Analytics, Rank Tracker and Reports.

What is Sand Box in Keyword Finder?

The Sandbox feature of RankActive Keyword Finder allows you to divide keywords ideas into groups before adding them to Rank Tracker. This way, you don’t need to create a separate Excel sheet for every keyword group (even though with RankActive you can export your lists of keywords in the Excel format).

Run keyword research with any of Keyword Finder features (i.e., Related Keywords, Ranked Keywords, etc.).
Tick keywords that you want to group.
Hit Enter to create a new group or select an existing one.
Go to Sandbox to see your keyword groups.

You can also create a new group of keywords or edit those you created earlier from within the Sandbox.

How to add more search engines to my project?

To add search engines to the existing project:

Click Edit on the top of the screen.
Go to the Rank Tracker tab.
Select a desirable search engine, country, and language.
Click Add.
Save changes.

How to check what featured snippets I’m ranking for?

Although right now RankActive doesn’t provide information on featured snippets that particular websites rank for, we are working on implementing this feature.

At the same time, you can check what featured snippets are present on the search results page for your keyword. Follow the steps below to get this info.

Go to the Detailed View tab of Rank Tracker.
Select the SERP elements block from the Column Chooser and drag it to the table.
Icons in the SERP elements column correspond to featured snippets that Google provides on the relevant search engine results page.

How to check rankings for a particular page of a website?

With RankActive’s RankTracker you can see what keywords pages of your website are ranking for. The “Relevant Pages” tab of Rank Tracker is designed to provide you with everything you need to know about the online visibility of specific pages of your website.

By clicking on the page’s URL in the first column of a table you get the list of keywords, along with their Position, ETV ( Estimated Traffic Volume), and SV (Search Volume).